ADA Compliance Checklist for Credit Unions

Images & Graphics

0%

All meaningful images have descriptive "alt text" that explains what the image shows N/A

Decorative images (backgrounds, dividers) are hidden from screen readers with empty alt text N/A

Charts, graphs, and rate graphics have text descriptions explaining the data N/A

Images of text are avoided (use real text instead, so it can scale and be read aloud) N/A

Logos and icons that convey meaning have text alternatives N/A

Text & Readability

0%

Text has enough contrast against its background (at least 4.5:1 for normal text, 3:1 for large text) N/A

Text can zoom to 200% without breaking the layout or cutting off content N/A

Headings are used in order (H1, then H2, then H3) with no skipped levels N/A

Each page has one main heading (H1) that describes the page content N/A

Line spacing and paragraph spacing are adequate for easy reading N/A

Content is written in plain language members can understand (rates, fees, and terms especially) N/A

Navigation & Menus

0%

All pages can be navigated using only a keyboard (Tab, Enter, arrow keys) N/A

When tabbing, a visible outline clearly shows which element is focused N/A

The focused element is never hidden behind a sticky header, chat bubble, or cookie bannerWCAG 2.2 N/A

A "Skip to main content" link is available at the top of each page N/A

Navigation menus are consistent across all pages N/A

Help options (phone, chat, contact, branch finder) appear in the same place on every pageWCAG 2.2 N/A

Dropdown menus can be opened and closed with the keyboard N/A

Links are clearly visible and look different from regular text N/A

Link text describes where it goes (avoid "click here" or "read more") N/A

Breadcrumbs or other aids help members know where they are N/A

Buttons & Click Targets

0%

Buttons and links are large enough to tap (at least 24x24 CSS pixels; 44x44 recommended for mobile)WCAG 2.2 N/A

There's enough space between clickable items to prevent accidental taps N/A

Buttons clearly look clickable and are coded as real buttons or links N/A

Any drag-and-drop action also has a simple tap or click alternativeWCAG 2.2 N/A

Forms & Logins

0%

All form fields have visible labels (not just placeholder text inside the field) N/A

Required fields are clearly marked and explained N/A

Error messages clearly explain what went wrong and how to fix it N/A

Errors are announced to screen readers (not shown by color alone) N/A

Login doesn't rely on memory or puzzles — password managers, passkeys, and copy/paste all workWCAG 2.2 N/A

Forms allow browser autofill and password managers to work N/A

CAPTCHAs have accessible alternatives (audio option, or avoid CAPTCHAs entirely) N/A

Members don't have to re-enter information they already provided in the same processWCAG 2.2 N/A

Help text and instructions are available while filling out forms N/A

Videos & Audio

0%

All videos have captions (subtitles) that can be turned on N/A

Videos have audio descriptions for important visual content N/A

Audio content (like podcasts) has a written transcript available N/A

Videos and audio don't play automatically — members click to start N/A

Media players can be controlled with a keyboard (play, pause, volume) N/A

Time & Motion

0%

Members get a warning and a way to extend before being logged out N/A

Carousels and sliders have pause/stop buttons N/A

Animations can be paused or reduced, respecting the "reduce motion" setting N/A

No content flashes more than three times per second (seizure risk) N/A

Time-limited actions (like completing an application) allow enough time N/A

Documents & PDFs

0%

PDFs are "tagged" for accessibility (not just scanned images) N/A

Important documents are also available in HTML format when possible N/A

Document links indicate the file type and size (e.g., "Rate Sheet (PDF, 250KB)") N/A

Rate sheets and disclosures use proper table formatting with header cells N/A

eStatements and account documents are accessible N/A

Online Banking Features

0%

Login works with screen readers and keyboard navigation N/A

Two-factor authentication offers accessible options (not image-only) N/A

Account balances and transaction history are readable by screen readers N/A

Money transfers show a confirmation screen before completing N/A

Bill pay interface is keyboard accessible N/A

Mobile check deposit instructions are clear and accessible N/A

Loan and account application forms are fully accessible N/A

Calculators & Tools

0%

Loan and savings calculators work with the keyboard only N/A

Calculator results are announced to screen readers when they update N/A

Rate comparison tables use proper header cells N/A

Branch/ATM locator maps have a text-based alternative list N/A

Chat & Support

0%

Live chat widget is keyboard accessible N/A

Chat messages are announced to screen readers as they arrive N/A

Alternative contact methods are available (phone, email, TTY/711 relay) N/A

Chatbots provide accessible responses and a path to a human N/A

Technical Foundation

0%

Page sections use proper landmark roles (header, nav, main, footer) N/A

Page language is set (e.g., lang="en" for English) N/A

Each page has a unique, descriptive title N/A

Core content stays available if JavaScript fails to load N/A

Third-party widgets (chat, digital banking, ads) don't break accessibility N/A

Website tested with at least one screen reader (NVDA, JAWS, or VoiceOver) N/A